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FAQs

Question

What do I do if I have forgotten either my password or user name?

Answer

If you have lost your password or can’t remember your user name, click on the link in the very top of the screen on any page on our site that says, ”Lost Password”. This will take you to a page that will send you your password if you can type in EITHER your user name or your email address. Only one of those is required. The system will then send you a code number (NOT your password) which will allow you to reset your password. With this new password that you sent up, you will be able to sign into your account.